Upvista Digital
Careers
Operations
Optimize business processes and ensure operational excellence that drives efficiency and supports organizational growth.
About Operations
The Operations team at Upvista Digital is responsible for optimizing business processes, ensuring operational excellence, and supporting the smooth execution of all organizational activities. We focus on improving efficiency, reducing costs, and enhancing productivity across all departments and functions.
Our team manages day-to-day operations, process improvement initiatives, vendor relationships, and administrative functions that keep the organization running smoothly. We work closely with all departments to identify opportunities for improvement, implement best practices, and ensure that our operations support business objectives and client delivery.
We believe that operational excellence is the foundation of sustainable business success. Our team is passionate about continuous improvement, process optimization, and creating efficient systems that enable our teams to focus on delivering exceptional value to our clients while maintaining high standards of operational performance.
What We Do
Process Optimization
We analyze and optimize business processes across all departments to improve efficiency, reduce waste, and enhance productivity. Our process improvement initiatives include workflow analysis, automation implementation, and best practice adoption to ensure optimal operational performance.
Vendor Management
We manage relationships with vendors and suppliers, negotiate contracts, and ensure that all external partnerships support our operational needs and business objectives. Our vendor management includes performance monitoring, cost optimization, and quality assurance.
Administrative Operations
We handle administrative functions that support organizational operations including office management, facilities coordination, and administrative support services. Our administrative operations ensure that all teams have the resources and support they need to perform effectively.
Performance Monitoring
We monitor operational performance, track key metrics, and provide regular reporting on operational efficiency and effectiveness. Our performance monitoring includes KPI tracking, operational dashboards, and regular reviews to ensure continuous improvement and operational excellence.
Team Structure & Roles
Senior Operations Manager
Lead operations initiatives, manage operational teams, and drive process improvements. 5+ years operations experience required.
Operations Analyst
Analyze operational processes, identify improvement opportunities, and support operational decision-making.
Process Improvement Specialist
Design and implement process improvements, manage change initiatives, and ensure operational efficiency.
Vendor Management Specialist
Manage vendor relationships, negotiate contracts, and ensure vendor performance and compliance.
Administrative Coordinator
Handle administrative tasks, coordinate office operations, and provide support to various departments.
Operations Coordinator
Support operational activities, coordinate cross-functional initiatives, and ensure smooth operations.
Quality Assurance Manager
Ensure operational quality standards, manage quality processes, and implement quality improvements.
Business Process Analyst
Analyze business processes, document procedures, and recommend process improvements and optimizations.
Operations Director
Lead operations strategy, manage operations teams, and ensure operational alignment with business goals.
Work Culture & Environment
Remote-First Operational Environment
Our operations team operates in a remote-first environment that supports operational efficiency and cross-functional collaboration. We provide access to operational tools, project management systems, and collaboration platforms. Our communication emphasizes process documentation, clear procedures, and efficient coordination.
We have flexible working hours to accommodate different time zones and operational needs. Core collaboration hours are 10 AM - 3 PM EST, but we understand that operational support often requires availability during various business hours.
Efficiency-Focused Culture
We foster an efficiency-focused culture where continuous improvement, process optimization, and operational excellence are prioritized. Regular process reviews, efficiency assessments, and improvement initiatives ensure that our operations remain effective and support business objectives.
Cross-Functional Collaboration
We emphasize cross-functional collaboration where operations works closely with all departments to support organizational efficiency. Regular coordination meetings, process reviews, and improvement initiatives ensure that our operations align with departmental needs and business objectives.
Career Development
Learning & Development
We invest heavily in our operations team's growth through access to operations conferences (APICS, Lean Six Sigma), certification programs (PMP, Lean Six Sigma, Operations Management), and advanced training programs. Each team member has a personal development budget for courses, books, tools, and conference attendance.
Career Paths
We offer multiple career paths: Individual Contributor (Specialist → Senior Specialist → Principal Specialist → Distinguished Specialist) and Leadership (Team Lead → Manager → Director of Operations → COO). We support both paths equally and help you develop the skills needed for your chosen direction.
Onboarding Process
New operations team members go through a comprehensive 4-week onboarding program that includes operational procedures, system training, and cross-functional introductions. You'll be paired with a senior operations team member mentor who will guide you through your first operational projects and help you understand our efficiency-focused approach.
What We Expect
Process Orientation
Strong understanding of business processes, operational procedures, and ability to identify improvement opportunities while implementing efficient solutions that enhance organizational performance and productivity.
Analytical Skills
Strong analytical and problem-solving skills to analyze operational data, identify inefficiencies, and develop solutions that improve processes, reduce costs, and enhance operational effectiveness.
Organizational Skills
Excellent organizational and coordination skills to manage multiple operational activities, coordinate cross-functional initiatives, and ensure that all operational processes run smoothly and efficiently.
Communication Skills
Clear communication skills to coordinate with various departments, document processes, and present operational insights to stakeholders while ensuring effective collaboration and information sharing.
Continuous Improvement Mindset
Commitment to continuous improvement, process optimization, and operational excellence while staying updated with best practices and industry trends that can enhance organizational efficiency.
Ready to Optimize Our Operations?
Be part of a team that's driving operational excellence. Join us and help optimize our processes for maximum efficiency and growth.